Many people ask UpFlip how to become a real estate agent, so we’ve answered your question. In fact, there were more than 49,000 new real estate agents in 2021, but not all of them made it. If you want a real estate career, you need to follow some industry best practices.
We talked to Santino Filipelli, who started Modern Realty in 2017. Today, he has a team of real estate agents working at his brokerage, and his top performer earned more than $1 million dollars. Santino told us:
He laid out a five-step process to becoming a real estate agent.
- Enroll in Real Estate School, take your credit hours, and take a test.
- Get your real estate license.
- Find a broker.
- Secure clients.
- Close deals.
We’ll look at each of the steps, but first, let’s take a look at the real estate industry so you can develop your knowledge about it.
Real Estate Industry Crash Course
Real estate is an excellent career choice, but it can have high fluctuations due to economic conditions. For example, nearly 1 million real estate agents left the National Association of Realtors (NAR) between 2007 and 2012. Since 2012, 500,000 new Realtors have joined the NAR, nearly ⅓ of those joining in 2021.
So many people enter the industry that it is one of the ten most commonly started businesses according to the Economic Innovation Group. Statistics come from IBIS World unless otherwise cited.
Financials
Real estate agents and brokers are classified under the North American Industry Classification System code 53121. Nearly 1 million businesses split nearly $200 billion in revenue and have around a 21% profit margin. That means nearly $200,000 revenue and $42,000 profit per business.
Let’s look at the revenue and expenses of real estate businesses.
Revenue for Real Estate Agents
Revenue is primarily driven by commissions on the sale of property. The average commission is around 2%, which means for $200K in revenue, a real estate agent needs to sell approximately $10 million worth of homes or businesses. That converts to approximately 10 to 40 homes in most places.
The Bureau of Labor Statistics found that brokers make approximately $62K per year, while sales agents average around $48K.
Let’s look at the expenses for a real estate agent.
Real Estate Agent Expenses
A real estate agent will typically experience the following expenses:
- Wages: 16-22% which includes a 5-6% commission to cover brokerage administrative expenses.
- Office Supplies: 3-15%, with industry average of 3.6%.
- Marketing: Typically under 2%. This seems like an opportunity for the real estate agent who learns marketing and expands it to the typical 8% of other industries.
- Rent + Utilities: 5-6% of revenue.
- Depreciation: Normally 1.5%-16%. Business owners will normally claim depreciation of vehicles, buildings, and equipment. This is an on-paper cost.
- Other: These include all the miscellaneous expenses like taxes, software, gas, and payments to subcontractors like photographers. Here’s the breakdown of other expenses.
How to Become a Successful Real Estate Agent
Santino discussed the keys to success in real estate. He told us:
Check out our interview with him below:
We asked Santino how average and top performing agents perform. He told us:
He still blocks out his time and spends lots of time on lead generation.
It might help to write a business plan. Try out our BP template.
He went on to tell us:
If you already have a source of wealth to drive your revenue, Santino also mentioned that you can almost buy your way to success as a sales agent or listing broker.
He also suggested getting involved in professional groups to help with networking and improving your knowledge base. We’ll discuss some of the groups that can help you become a better real estate agent.
Join and Get Involved in Professional Groups
Becoming a real estate agent requires building a personal and professional network. Some of the best ways to build your network and expand your knowledge include:
- Young Professionals Network (YPN): Helps real estate agents learn skills and best practices that help them be more successful.
- National Association of Realtors (NAR): This organization provides a variety of certifications, ethic training, resources, meetings, and joining is the only way to become a REALTOR®.
- Chamber of Commerce: Join the U.S. Chamber of Commerce and participate in your local chapter.
- Federal Reserve: Keep up to date on economic and interest rate changes.
- Volunteering: Santino suggests getting out and helping your community. Organizations like Habitat for Humanity are great for meeting construction professionals that can be useful connections.
- National Association of Real Estate Brokers (NAREB): This organization focuses on helping improve minority professionals’ results and community homeownership rates.
- Federal Housing Finance Agency: Stay updated on laws impacting real estate.
Make sure to join the National Association of Realtors, and National Association of Real Estate Brokers because they provide resources and high quality backlinks that will help you throughout your career.
Industry Trends
Three industry trends currently impact real estate:
- High home prices tend to lower demand for housing
- Rising interest rates tend to lower demand for housing
- Tightening credit tends to make it harder to buy a home
“These will lead to a reduction of real estate agents.”
Santino also discussed the impact of technology innovation in the market.
Real Estate Crypto & Blockchain
Santino told us he expects crypto to start making a bigger play in real estate, but warned:
Before I continue, I should probably warn you that crypto is currently under-regulated in the U.S. Evaluate the risks carefully.
There are a few ways that real estate and blockchain interact:
- NFT Titles
- Selling metaverse real estate
Let’s look at each.
NFT Titles
Nonfungible Tokens (NFTs) have entered the real estate market and are being used as a way to sell homes. While most companies have not gone to this approach, I would expect many to in the future because:
- NFTs allow the creator to receive a recurring commission. If you are the first real estate agent to sell a house, you get a commission every time it passes hands. Sweet!
- It reduces the time to close a sale.
The leader in the market is Propy which offers a monthly subscription for offer management, NFT title creation (currently approximately $200), and blockchain real estate agent certifications.
How to Become a Real Estate Agent in the Metaverse
The metaverse is a virtual world. It’s basically the world people unplug from in the movie the Matrix. Like the real world, it allows transactions including real estate transactions.
Sandbox is one of the most popular metaverses where users can buy and sell land, but there are more coming out every day. I’m personally investing in Stageverse at the moment.
Good news! You don’t need to have a real estate license to buy and sell metaverse lands. If you want to learn more about how to become a metaverse real estate agent, check out this Academicful blog.
Let’s look at the first step of becoming a real estate agent.
Step 1. Enroll in Real Estate School
Every state is different, but there are some common requirements to start a real estate career. The first requirement is normally getting the proper education to take the real estate license exam. In some states, you can skip the entire pre-licensing course load if you are a licensed attorney, are moving from a state that has license reciprocity, or you have an apprenticeship with a broker.
It should be noted that if you are planning on going into property management, many states have a separate licensing requirement for this. Check your state’s Real Estate Commission before booking the courses.
You can find information on the real estate schools, course requirements, and licensing in the table below. If you have a criminal background, make sure to review the requirements really well because most states have background check and/or fingerprinting requirements.
Approved Schools |
Take Exam |
Apply for License |
Age Requirement |
High School Required? |
Criminal Record |
Past Rejections, Revocation Limitation |
Number of Pre license hours |
Types of Licenses |
Continuing Education Requirements |
State Abbreviation |
|
How to get a real estate license in Alabama | Go for ones with high success rates | Exam Centers $73 exam fee | Instructions for applying for license | 19+ | Required | No Felonies | None in Last 2 Years | 60 | Temporary License and Permanent Salesperson’s License | 30 hours in first year, 15 hours every 2 years after getting permanent salesperson | AL |
How to get a real estate license in Alaska | List of schools | Exams are on specific days $100 fee in major cities | Find forms for RE Salesperson and Broker | 19 | Not Specified | Eligible 7 years after completion of sentence | Not Specified | 40 | Salesperson, broker, and broker associate options | 30 first year, 20 every 2 years | AK |
How to get a real estate license in Arizona | Find Licensed RE Schools | Pearson VUE $75 fee | License $60 | 18 | Not Specified | Disclose all, no felonies allowed, fingerprinting | Not denied in 1 year or revoked within 2 years | 90+6 hours contract writing | Not Specified | 24 hours every 2 years | AZ |
How to get a real estate license in Arkansas | AR Licensed RE schools | Pearson Vue $75 fee | License $86.25 residents, $161.25 non-residents | 18 | Not Specified | Background check, decided on case-by-case basis | Not Specified | 60 | Not Specified | 18 in first 6 months, 7 per year | AR |
How to get a real estate license in California | CA Approved RE Courses | Apply for Exam or Exam/License | Apply for Exam or Exam/License | 18 | Not Specified | fingerprint+background check, any crime can disqualify you | Not Specified | 135 hours (3 courses at college or RE school | Not Specified | 45 hours every 4 years | CA |
How to get a real estate license in Colorado | Colorado Broker Education | PSI Exams | Apply for License | 18 | Not Specified | background and fingerprinting | Not Specified | 168 hours | Broker License Only | 24 hours every 3 years | CO |
How to get a real estate license in Connecticut | CT approved Pre-licensing education | CT PSI Exams | CT Licensing | 18 | Not Specified | Not Specified | Not Specified | 60 hours, 120 and 2 years experience to become broker | salesperson, broker | 12 hours per year before May 31st | CT |
How to get a real estate license in Delaware | Email DE DPR | DE Pearson VUE Exam | Apply for License | 18 | Not Specified | Allowed after conviction is waived, which takes 5 years | Not Specified | 99 hours | Not Specified | Before April 30th of even number years, you need 21 CE hours, first batch is prorated. | DE |
How to get a real estate license in Florida | FL Licensed Schools Search | FL Pearson VUE Page | Get your FL Real Estate License | 18 | Yes or GED | Background check and disclose convictions | Not Specified | 63 hours | Not Specified | 45 first 2 years, and 14 every 2 years after | FL |
How to get a real estate license in Georgia | GA License Real Estate Schools | Administered by AMP $121 Fee | Apply for GA License | 18 | Yes or GED | Pass Background check | Not Specified | 75 hours at RE school, 10 quarter hours, or 6 semester hours at an accredited college | Not Specified | 25 hours first year 36 hours every 4 years | GA |
How to get a real estate license in Hawaii | Go To Course Search and Download the providers | HI PSI Exams | Forms to Apply | 18 | Yes or GED | Not Specified | 60 hours | Not Specified | 20 hours every 2 years | HI | |
How to get a real estate license in Idaho | ID Real Estate Courses | ID Pearson VUE Exams | Follow this checklist then apply | 18 | Yes or GED | background and fingerprinting | Not Specified | 90 hours | Not Specified | 19 hours every 2 years | ID |
How to get a real estate license in Illinois | IL Approved Courses | PSI Exams | Illinois Dept. of Financial & Professional Regulation Online Portal | 18 | Yes or GED | background check | Not Specified | 75 hours | broker | 45 hours after passing test and 24 hours every 2 years | IL |
How to get a real estate license in Indiana | PA Approved Providers | Indiana PSI EXAM site | IN License Application | 18 | Yes or GED | background check | Not Specified | 90 hours | Not Specified | 30 in first 2 years, 36 every three years after | IN |
How to get a real estate license in Iowa | Iowa information on RE Licensing | 18 | Yes or GED | background check | Not Specified | 60 hours+36 in class hours | Not Specified | 36 hours every 3 years | IA | ||
How to get a real estate license in Kansas | KS Requirements for RE Licensing | 18 | Yes or GED | background check | Not Specified | 60 hours | Not Specified | 12 hours every 2 years | KS | ||
How to get a real estate license in Kentucky | KY Real Estate Commission | 18 | Yes or GED | background check | Not Specified | 96 hours or 6 credit hours from a college | Not Specified | 48 hours in first 2 years, then 6 hours every 2 years afterwards | KY | ||
How to get a real estate license in Louisiana | LA Real Estate Commision | 18 | Yes or GED | background check | Not Specified | 90 hours | Not Specified | 45 hours in the first 180 days + 4 years by Dec 31, then 12 hours each year by Dec 31 | LA | ||
How to get a real estate license in Maine | Maine Real Estate Commission | 18 | Yes or GED | 3 notarized letters of recommendation | Not Specified | 55 hours | Non-renewable entry level sales agent, associate broker, broker | Have to complete the pre-license associate broker and complete another exam before license expires. The associate broker will require 21 hours every 2 years | ME | ||
How to get a real estate license in Maryland | MD Real Estate Commision | 18 | Not Specified | Good character | Not Specified | 60 hours | Not Specified | MD | |||
How to get a real estate license in Massachusetts | MA Real Estate Licensing Page | 18 | Not Specified | Not Specified | Not Specified | 40 hours | Not Specified | 12 credits every 2 years | MA | ||
How to get a real estate license in Michigan | MI Real Estate Licensing | 18 | Not Specified | Not Specified | Not Specified | 40 hours | Not Specified | 18 every 3 years | MI | ||
How to get a real estate license in Minnesota | MN Real Estate Licensing | 18 | Yes or GED | Not Specified | Not Specified | 90 hours or 3 classes, you can take the test after first and complete others in first year | Need sponsor from brokerage | 15 hours per year | MN | ||
How to get a real estate license in Mississippi | Warning MS RE Commission has a page from 1998 | 18 | Not Specified | Not Specified | Not Specified | 60 hours | Need sponsor from brokerage | 30 hours in first year, 16 every 2 years | MS | ||
How to get a real estate license in Missouri | MO Real Estate | 18 | Yes or GED | Background check (after passing test) | Not Specified | 48 hours, be a licensed attorney, or be granted a one-time sitting. | Not Specified | 24 hour Missouri Real Estate Practice Course (MREP) after passing test, then 12 hours every 2 years | MO | ||
How to get a real estate license in Montana | ME Real Estate Licensing | 18 | 10th grade or higher | Not Specified | 70 hours | need sponsor | 12 CE hours per year | MT | |||
How to get a real estate license in Nebraska | NE Real Estate Commision | 19 | Yes or GED | Background check | Not Specified | 3 courses/66 hours | Not Specified | 18 hours every 2 years | NE | ||
How to get a real estate license in Nevada | NV Real Estate Commision | 18 | Not Specified | Background check | Not Specified | 120 hours | Not Specified | 24 hours every 2 years | NV | ||
How to get a real estate license in New Hampshire | NH Real Estate Licensing | 18 | Yes or GED | Background check | Not Specified | 40 hours | Not Specified | 15 hours every 2 years | NH | ||
How to get a real estate license in New Jersey | NJ RE Licensing Info | 18 | Yes or GED | Background check | Not Specified | 75 hours | need sponsor | 12 hours every 2 years | NJ | ||
How to get a real estate license in New Mexico | NM Regulation and Licensing Department | 18 | Not Specified | Background check and fingerprints | Not Specified | 90 hours | Associate broker | 36 hours every 3 years | NM | ||
How to get a real estate license in New York | NY Real Estate Agent Page | 18 | Not Specified | No Felonies | Not Specified | 75 hours | Not Specified | 22.5 hours every to years | NY | ||
How to get a real estate license in North Carolina | NC Real Estate Commission | 18 | Not Specified | background check | Not Specified | 75 hours | provisional license, full license | 90 additional hours for full license | NC | ||
How to get a real estate license in North Dakota | ND Real Estate Commission | 18 | Not Specified | fingerprints, background check, and credit check with fee | Not Specified | 90 hours | Not Specified | 9 per year | ND | ||
How to get a real estate license in Ohio | OH Real Estate & Professional Licensing | 18 | Yes or GED | Felonies may prohibit licensing | Not Specified | 120 hours | Not Specified | 30 hours every 3 years | OH | ||
How to get a real estate license in Oklahoma | OK Real Estate Commission | 18 | Not Specified | good moral character | Not Specified | 90 hours | Not Specified | 45 in first year the 21 ever 3 years | OK | ||
How to get a real estate license in Oregon | OR RE Broker Licensing | 18 | Yes or GED | fingerprints and background check | Not Specified | 150 hours | Not Specified | 30 before first renewal and then 30 every 2 years | OR | ||
How to get a real estate license in Pennsylvania | PA Real Estate Commission | 18 | Not Specified | pass background check | Not Specified | 75 credits or major in real estate from 4 year college | Not Specified | 14 hours by May 31 of next year, then 14 every 2 years | PA | ||
How to get a real estate license in Rhode Island | RI Real Estate Agent Guide | 18 | Not Specified | pass background check | Not Specified | 45 hours plus a 3 hour certificate for lead poisoning mitigation | Not Specified | 24 hours every 2 years | RI | ||
How to get a real estate license in South Carolina | SC Real Estate Agent Info | 18 | Yes or GED | Not Specified | Not Specified | 60 hours, test, then 30 more hours before applying for license | Not Specified | 10 CE hours every 2 years by June 30th | SC | ||
How to get a real estate license in South Dakota | SD Real Estate Commission | 18 | Not Specified | Not Specified | Not Specified | 116 hours | Not Specified | 30 hours for each of the first 2 renewal periods, then 24 hours every 2 years | SD | ||
How to get a real estate license in Tennessee | TN Affiliate Broker (RE Agent) | 18 | Not Specified | Not Specified | Not Specified | 90 hours | Not Specified | 16 hours every 2 years | TN | ||
How to get a real estate license in Texas | TX Real Estate Commission | 18 | Not Specified | fingerprints and background check | Not Specified | 180 hours | Not Specified | 90 hours post license and 2 four-hour legal update courses in first 2 years and 18 hours every 2 years after., | TX | ||
How to get a real estate license in Utah | UT Div. of Real Estate | 18 | Yes or GED | fingerprints and background check | Not Specified | 120 hours | Not Specified | 18 hours including 12 hour new agent course, 18 hours every 2 years after | UT | ||
How to get a real estate license in Vermont | VT Real Estate Agent Requirements | 18 | Not Specified | Not Specified | 40 hours | Not Specified | 16 hours every 2 years | VT | |||
How to get a real estate license in Virginia | VA RE Commission | 18 | Yes or GED | fingerprints and background check | Not Specified | 60 hours | Not Specified | 30 in first two years, 16 hour every 2 years after | VA | ||
How to get a real estate license in Washington | WA Real Estate Brokers license | 18 | Yes or GED | fingerprints and background check | Not Specified | 90 hours | Broker license | 90CE hours in first 2 years, then 30 hours every 2 years | WA | ||
How to get a real estate license in West Virginia | WV RE Comm | 18 | Yes or GED
|
fingerprints and background check | Not Specified | 90 hours | Not Specified | 7 hours each year | WV | ||
How to get a real estate license in Wisconsin | WI RE Comm | 18 | Not Specified | Not Specified | Not Specified | 72 hours or apply for an RE apprentice by working with broker for 20 hours a week | Not Specified | 18 hours every 2 years | WI | ||
How to get a real estate license in Wyoming | WY Real Estate License | 18 | Not Specified | fingerprints and background check | Not Specified | 54 hours | Not Specified | 45 hours every 3 years | WY | ||
How to get a real estate license in Washington D.C. | DC Salesperson guide | Not Specified | Yes or GED | Not Specified | Not Specified | 60 hours | Salesperson | 15 every 2 years | DC |
How Long Does Real Estate School Take?
If you’re wondering how long a real estate course is, it can be from three credit hours per college course to 168 hours for the pre-licensing course. Luckily, there’s 168 hours in a week, so you can get real estate courses done in a month no matter what state you’re in.
Most allow online courses. Iowa definitely requires in-person real estate courses for a portion of their real estate pre-licensing courses, but others might have other flexibilities. Make sure to check your state’s full requirements in the table above.
Step 2. How to Get a Real Estate License
Getting a new real estate license has other basic requirements including:
- A high school diploma or GED
- Pass the real estate exam
- Submit fingerprints
- Pass background checks
- Find a broker sponsor if required
- Get errors & omissions insurance if required (Our preferred insurance provider is Simply Business.)
- Turn in the application and pay the fee
- Take continuing education classes
Most states have a real estate commission that specifies the licensing exam requirements, background checks, license reciprocity, and additional education requirements. In Georgia, you would just search “Georgia Real Estate Commission” to find the governing agency. It works with every state. That’s how I compiled the list of links for you.
Each state has differences in how they handle the application process of a new real estate agent. The information about most of these requirements is in the table above, but the real estate exam warrants more discussion.
Real Estate Exam
After you complete your real estate school, you’ll need to take a proctored real estate licensing exam. The states use one of three providers for the real estate exam:
- Pearson Vue
- PSI
- AMP
Most states use a two-part licensing exam that costs under $100 and allows two to three hours. You can have a break between the two parts, but you have to pass both to become a real estate professional. The sections include:
- National portion: Licensing exam focused on the general business tools and knowledge you will need for a successful career in any state. You’ll need to understand terms like sales agents, listing brokers, asking price, sales price, and other real estate terms that are consistent in any state.
- State exam: Licensing exam focused on professional regulation in your specific state. These are critical to understand before sales agents perform their first transaction for clients.
How Long Does It Take To Get a Real Estate License?
Becoming a real estate agent will normally take three to six months from the time you complete the real estate pre-licensing course until the time you are able to work as a sales agent in a real estate brokerage.
Next, you’ll need to find brokers to learn from so you can feel confident as you start interacting with potential buyers, sellers, and get your first real estate transaction under your belt.
Step 3. Find a Broker
Sanitno explained to us that finding brokers that develop their people is one of the most critical factors impacting the success of a new career. He also gave us some input on what to look for when considering brokers.
He told us:
Some of the questions you should ask brokers include:
- Caps: What is the maximum I have to pay each year to a broker?
- Splits: What percentage of each paycheck goes to the cap?
- Additional Fees: Are there any fees that I need to know?
- Growth: What opportunities are there to grow beyond just selling real estate?
- Training: How do you help new agents adjust to all your systems?
- Earnings: What are the highest and median pay of agents under you?
He also told us that you should consider a boutique brokerage firm because they are more likely to help support new agents after they receive a passing grade and meet all the license requirements.
Find a mentor
Looking for a mentor can be highly beneficial to new agents. Santino told us:
He suggested researching the brokerages in your area that seem to have a good brand. Working for a more experienced agent will help you learn how to become a millionaire real estate agent.
Step 4. Secure Clients
Finding clients can be hard until you develop a reputation for yourself. Santino suggests working with a team but warned us to be cautious:
He also explained that a large portion of securing clients is getting your name out there as a successful real estate agent on Google and seeing where they are listed. Then make sure you are on all those platforms, too. The screenshot below shows all of Santino Filipelli’s web presence.
Step 5. Close Deals
Once you’ve found clients, you want to focus on helping them buy or sell a house. That means you’ll need to do things like:
- Show homes
- Submit and review offers
- Help clients secure financing
- Communicate with escrow and inspectors
- Close on the property
As you develop experience, you’ll want to improve your effectiveness with managing clients. Let’s look at how to do that.
Systemize the Real Estate Business
Santino told us every agent should consider adding the following people or systems to their business to let them focus on serving the customers more:
- Setup a CRM
- Get a virtual or real assistant
- Hire a transaction coordinator
- Hire people for outbound calls
He said:
He also mentioned Dotloop and SkySlope.
He also mentioned that if you can be the buyer’s and seller’s agent on a transaction, it makes more money, but warned:
At this point we’re going to answer some frequently asked questions.
How to Become a Real Estate Agent with No Experience
You don’t need experience to become a real estate agent. You just need to go through the real estate licensing process. That means:
- Take the required pre-license courses.
- Pass the real estate exam.
- Pass a background check.
- Get your Errors and Omissions insurance.
- Get your license.
How to Become a Luxury Real Estate Agent
Luxury real estate agents follow the same process as any other agent, but are focused on providing services to high net worth individuals. That means you’ll need to carry yourself more professionally, have a nicer car, speak with proper grammar, and network at higher end locations than other agents.
How to Become a Commercial Real Estate Agent
Becoming a commercial real estate agent follows the same process as other real estate agents. You’ll want to focus your continuing education on commercial real estate and try to get on with some of the commercial real estate companies like CBRE and Colliers.
How to Become a Millionaire Real Estate Agent
Becoming a millionaire real estate agent just requires selling lots of houses. Realistically, to make $1 million from commissions, you would need approximately $50 million in sales. To make $1 million after expenses and taxes, you need to sell approximately $109 million in sales. If you are investing profits to earn higher returns, you can reduce these numbers dramatically.
How to Become a Real Estate Agent Part Time
You can become a part-time real estate agent by taking the necessary classes and the state licensing exam, then get your license. Most real estate agents are their own boss, so you control the hours. It might be harder to find a broker and make a profit if you only work part time, though.
How to Become a Real Estate Agent without a Degree
Real Estate agents don’t have to go to four year colleges in most states. Most only have to take a few courses to get started. People who get majors or master’s degrees in real estate tend to have better connections and make more money, though.
How to Become a Real Estate Broker
Becoming a broker requires more education and experience than a real estate agent. They also have to take a different exam. The primary difference between a broker and salesperson or agent is that the broker can:
- Offer price opinions
- Supervise agents
- Perform all roles an agent can
- Manage property assets
Santino’s Favorite Books
At UpFlip, we believe that reading is an important part of your growth so we ask each business owner what their favorite books are and share them with you. Santino suggested the following books. If you haven’t picked these up, grab them today:
Check out the interview we’ve done with Santino’s on our YouTube channel:
Are you ready to start your real estate career?
Real estate can be a highly rewarding field because you get to help people become homeowners. It can also be stressful because you work weird hours and buying a home is one of the biggest decisions most people make. As long as you’re willing to put in the work, are fairly pleasant, and responsible you can make a decent living as a real estate agent.
Where are you thinking about getting into real estate? If you’re already in the industry what tips do you have for new agents?