Delivering consistency
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Course description
Consistency is key in a service business. This lesson shows how McDonald's and Chick-fil-A use systems to ensure customers get the same experience every time.
KEY TAKEAWAYS
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Consistent processes ensure customers have the same experience every time.
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You can be consistent by creating checklists to document your service standards.
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Clear communication between sales, office, and technicians is essential for consistent service delivery.
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Delivering consistency Transcript
🔒 Step 7 - Operating systems > Delivering consistency